What we offer...

•     The opportunity to contribute your ideas to develop and enhance the experience of our guests.
•     Flexible hours of work.
•     Free onsite carparking.
•     A safe, enjoyable, diverse and inclusive work environment where you will be recognised and rewarded for your effort, making West Beach Parks a unique, fulfilling and fun place to work.
•    An extensive and varied health and wellbeing program, including monthly initiatives, free and confidential access to an Employee Assistance Program (EAP), flu vaccinations and more.
•     All of your uniform is supplied.
•     A Familiarisation Allowance which you can use to stay in one of our accommodation properties or play rounds of golf.
•     Other exclusive discounts, perks and salary sacrifice options.

The role...
The primary purpose of this role is to always provide an excellent guest experience and ensure the same high standards are consistently delivered by The Shack Customer Experience Team.  The role is also responsible for supervising The Shack Customer Experience Team and monitoring the day-to-day operations of The Shack, and Food Truck including:

•     assisting with ordering, receipting, storing, wastage, administration and stock take of food and beverage related products,
•     dealing with guest issues and complaints in a pleasant and level-headed manner, 
•     coaching, training and engaging The Shack Customer Experience Team, 
•     managing shift scheduling to meet operational requirements, and
•     ensuring that policies and procedures are being adhered to, therefore making certain the guest experience is delivered to required standards and food safety, hygiene and stock management compliance.

You are...
To be successful in obtaining the full time Senior position, you must have the following criteria:

•     Must be available to work weekend and evening work across all 7 days
•     Experience in a diverse customer service environment and dealing with people face to face
•     Proficient in using and explaining standard procedures, policies, guidelines and legislation
•     Ability to identify areas of improvement and where possible implement changes
•     Ability to impart knowledge and information on products, services and policies to the Customer Experience Team and other employees as required
•     Practical knowledge of WHS and food safety and their application in a variety of situations
•     Ability to work positively, cooperatively and productively in a team environment including treating others with respect
•     Management skills to enable effective leadership and motivation of the Customer Experience Team
•     Ability to plan tasks for self and for team so that tasks are achieved within set deadlines
•     Ability to develop team objectives consistent with organisational priorities
•     Knowledge of people and culture practices and policies applicable to self and team
•     Ability to provide on the job training to team members
•     Highly developed IT knowledge including Newbook Reservation system and Microsoft Suite

To obtain further details regarding the role, please click here for the position description.

To apply….
Click “Apply” on Seek or visit the “Careers – Jobs on Offer” page of the West Beach Parks website.  Please submit a cover letter and a resume addressing the requirements and criteria of the position, and attention your application to Ms. Karina Beck.
Applications close Sunday 26 October at 5pm.

Enquiries can be directed to Karina Beck, People and Culture Coordinator on 8355 7306 or via email karina.beck@westbeachparks.com.au.
West Beach Parks is an equal opportunity employer where everyone belongs in everything we do.  We promote a culture of respect, tolerance, diversity and inclusion.  We welcome applications from those with diverse backgrounds including people who live with disability.

Please contact Karina Beck if you require support or have any access requirements during the recruitment process.  West Beach Parks are committed to providing reasonable workplace adjustments to ensure all team members are successful in their roles.

The South Australian public sector promotes flexible ways of working. Applicants are encouraged to discuss the flexible working arrangements for this role.

No agency assistance required.