What we offer...

• The opportunity to work on one of the best public golf courses in Australia.
• Specialised training in areas of golf operations and the latest golf equipment technology – Trackman Range – a flexible golf-ball tracking solution with tour-proven technology and the industry's best virtual golf, practice, and entertainment software.
• The opportunity to contribute your ideas to develop and enhance the experience of our golf community.
• Flexible hours of work.
• Free onsite car parking.
• Hourly rate of $27.09 - $31.72 per hour.
• A safe, enjoyable, diverse and inclusive work environment where you will be recognised and rewarded for your effort, making West Beach Parks a unique, fulfilling and fun place to work.
• An extensive and varied health and wellbeing program, including monthly initiatives, free and confidential access to an Employee Assistance Program (EAP), flu vaccinations and more.
• All of your uniforms are supplied.
• A Familiarisation Allowance which you can use to play rounds of golf or stay in one of our accommodation properties.
• Other exclusive discounts, perks and salary sacrifice options.
   

The role...
We are currently recruiting for 1 Part Time Senior Customer Experience Officer at the Golf Pro Shop. Part Time positions are offered at a minimum of 25 hours per fortnight. Reporting to the Golf Pro Shop Manager you will provide supervision to the Golf Pro Shop Customer Experience Team to instil purpose, pride, and commitment within the Team, and ensure behaviours from self and the Team reflect our non-negotiable actions.  This in turn guarantees the West Beach Parks Customer Experience Promise is delivered to our golfing community.
Duties will also include:

• Handling player needs and special requests during their visit and ensuring the player achieves maximum satisfaction.
• Resolving issues and complaints in a pleasant and calm manner.
• Assisting in training employees to ensure system compliance.
• Supervising daily operations of the retail shop.
• Ensuring all tasks are implemented in accordance with procedures, policies and work health and safety requirements.

Working in this role requires you to work weekends and public holidays as well as early morning and evening shifts on a rotating roster.

To obtain further details regarding the role, please click here for a position description.

You are….
The successful candidate will be a positive, well-presented and enthusiastic person who loves interacting with customers and the team.  Ideally you have experience in the supervision of staff, particularly in a face-to-face customer service role as well as an understanding of and passion for the game of golf, as well as:

• Ability to communicate with staff and guests of all backgrounds.
• Demonstrated organisational and communication skills.
• Effective time management skills, including the ability to manage multiple priorities, volume and deadlines.
• Solutions focus with sound problem solving skills.
• Ability to work under pressure, at a fast pace, while maintaining professionalism and a positive attitude.
• Ability to work as part of a team and to interact positively with others.
• Willingness to share knowledge and commitment to developing and helping others.
• Strong attention to detail and accuracy.
• Demonstrated reliability and punctuality.
   

To apply….
Click “Apply” and please submit a cover letter and a resume addressing the requirements and criteria of the position, and attention your application to Ms. Karina Beck.

Applications close Tuesday 24 December at 5pm.

Enquiries can be directed to Karina Beck, People and Culture Coordinator on 8355 7306 or via email karina.beck@westbeachparks.com.au.

West Beach Parks is an equal opportunity employer where everyone belongs in everything we do.  We promote a culture of respect, tolerance, diversity and inclusion.  We welcome applications from those with diverse backgrounds including people who live with disability.

Please contact Karina Beck if you require support or have any access requirements during the recruitment process.  West Beach Parks are committed to providing reasonable workplace adjustments to ensure all team members are successful in their roles.

The South Australian public sector promotes flexible ways of working. Applicants are encouraged to discuss the flexible working arrangements for this role.

No agency assistance required.